Questions about your accont

1. Check your MAC address
Please check whether your evice’s MAC address matches the one registeredon the website.
You can verify the registered MAC address under ‘My Service → My Device’.

2. Check the SSID
Make sure you're connected to the correct SSID based on your elected plan.

* If the issue continues after checking, please contact our Customer Center at 080-850-1891 (toll-free).

1. Check your MAC address
Please check whether your evice’s MAC address matches the one registeredon the website.
You can verify the registered MAC address under ‘My Service → My Device’.

2. Check the SSID
Make sure you're connected to the correct SSID based on your elected plan.

* If the issue continues after checking, please contact our Customer Center at 080-850-1891 (toll-free).

1. Check your MAC address
Please check whether your evice’s MAC address matches the one registeredon the website.
You can verify the registered MAC address under ‘My Service → My Device’.

2. Check the SSID
Make sure you're connected to the correct SSID based on your elected plan.

* If the issue continues after checking, please contact our Customer Center at 080-850-1891 (toll-free).